Responsibilities

Job Responsibilities

Enhance the Customer Experience

• Excel at the installation, maintenance, validation and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service

• Deliver customer training for instrument operation and user maintenance

• Serve as a member of the remote technical resolution team

• Partner with our customers to understand their analytical workflow and applications

• Communicate service offerings including training, support, software, laboratory services products and field upgrades

Support your Team

• Mentor and develop Customer Support Engineers in both technical and soft skills

• Support the local instrument sales representative(s) to help secure new instrument orders

• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts

• Review service contract offerings and deliverables

• Understand and leverage organizational awareness of other functional groups and product lines to support your customers and team members

 Drive Organizational Growth

• Contribute to account profitability through efficient service delivery and execution

• Excel with technical acumen and testing equipment

• Serve as an example of efficiency in all assigned administrative tasks

• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process

 • Demonstrated experience in instrumentation troubleshooting, repair, and qualification services

• Maintain Training and Compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
•  Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role

Preferred Qualifications

• Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Experience using Microsoft 365 and other business software platforms
• Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations
• Demonstrated ability to drive miscellaneous business projects through completion

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

• Job pace may be fast and job completion demands may be high.

• Must be able to remain in a stationary position more than 25% of the time

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.

• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.

• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

The annual compensation range for this full-time position is $78,000.00 to $117,520.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.