Administrative Lab Support Coordinator
Stevenage United Kingdom
Responsibilities
Location Stevenage, GB Job ID REQ-052231Job Purpose:
Our OneSource Team is growing! We are looking for a highly motivated Administrative Lab Support Coordinator to provide critical admin support as part of an expanding PerkinElmer Lab Service Team at Customer site in Stevenage. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. The Administrative Lab Support Coordinator will typically lead the coordination of services for a designated building or location.
It is an admin, not technical role.
Key Responsibilities:
Being the first point of contact reception service
Delivering orientation for new staff or visitors in their area(s) of support
Providing proactive laboratory and corridor checks, acting and reporting on findings
Raising and monitoring tickets to enhance the science in their areas
Providing continuous improvement initiatives through 5S/Lean6 methodology
Conducting customer led lab safety checks
Participating in customer led audits and inspections and providing administrative support
Transporting engineers to and from the customer and the laboratory in which they are working
Receipt and storage of deliverables in their areas
Raising sample shipments utilizing customer shipping programs
Transfer of samples around site to their necessary places
Build relationships with customers, colleagues and service partners to provide a collaborative approach to the operational management of the lab space.
Meet regularly with key stakeholders (lab staff, service partners, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
To provide timely communication to lab users on impact of any site service work.
To share the success of the team and the support provided.
Escalate new service request from the customer through the appropriate reporting lines.
Supporting the LSC Area Supervisor ensuring training packets and process flows of additional site specific responsibilities are kept up to date.
To attend training sessions appertaining to the post and ensure this training is documented.
Collates metrics for KPIs, relevant metrics, SLAs and weekly tasks.
To adhere to all company & client policies, procedures, site rules and regulations including health and safety requirements.
Carry out any other reasonable request as deemed necessary by line manager.
Competencies:
Deliver exceptional customer service.
Build long term relationships, working collaboratively with all colleagues, customers and clients.
Clear and concise written and spoken communication skills.
Good IT skills.
Exceptional organizational skills.
Self-motivated with the ability to work under pressure to balance conflicting deadlines.
Excellent problem-solving capabilities and ability to make clear decisions.
Aptitude for technical and practical matters.
Health and safety mindset.
Be a good team worker demonstrating loyalty and commitment to the team members.
A good standard of education. GCSE grade A to C or equivalent in Maths and English.
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
