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Service System Administrator =- Perten North America

Springfield, Illinois

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As a worldwide pioneer of scientific technologies, we provide our customers with advanced detection, imaging, software and services solutions. And it takes a motivated, highly skilled Sales team to make sure those tools get in the hands of the people we can help. Add your consultative approach and experience selling capital equipment to our team, driving product and service transactions to achieve success – and better the world.

Success Profile

We have found that the following traits and attributes help lead to a successful future in sales at PerkinElmer.

  • Good Listener
  • Strategic
  • Problem-solver
  • Mediator
  • Results-Driven
  • Quick-thinking

Rewards*

*Rewards may differ based on the location.

Medical, Dental and Vision
Healthcare FSA
Dependent Care FSA
Health and Wellness Programs

Employer Matching
401(k)

Tuition Reimbursement
Professional Development

Maternity and
Paternity Leave

Paid Holidays and
Sick Days

Life and Disability
Insurance

Work/Life Balance

Responsibilities

Location(s) Springfield, Illinois Status Regular Job ID REQ-053758

The Service System Administrator plays an integral role in executing the service contract and billable business to grow Perten’s revenue and profitability in line with our strategic business goals. The ideal candidate will collaborate effectively with key stakeholders and execute contract and billable operations accurately and meet or exceed KPIs and adhere to the company’s policy of continuous improvement. This role supports and contributes to Perten’s service contract and billable business and will report to the Technical Services manager in the Food - Perten division. This position is based in Springfield, IL and may require minimal travel.

  • Accurately create and modify service contract quotes, orders, and customer assets, resulting in a high efficiency workload.
  • Maintain strong product and pricing knowledge across business units, ensuring all equipment and accessories are included in quotes.
  • Provide guidance and assistance to sales representatives and field partners using approved contract guidelines.
  • Ensure timely maintenance of records in SAP and MTL, or other Sales Automation tools.
  • Manage external and internal queries in a professional, client-oriented manner (requests for quotes, pricing, terms & conditions, etc.). This will require direct customer interface when confirming terms and conditions on the purchase order.
  • Validate the integrity of purchase orders against quotes and renewal quotes against the prior contract.
  • Validate the integrity of purchase orders against Service Estimates, book the order in ServiceMAX/SAP to pen work order for Service Delivery.
  • Close billable service order when Service Delivery completes the work order.
  • Ensure discounts and payment terms on quotes and/or contracts conform to the PE approval process.
  • Collaborate with various departments to develop proposals, manage bids and RFQs, oversee contract preparation, monitor progress, address potential issues, and implement follow-up plans.
  • Use critical thinking and system knowledge to identify and correct errors independently.

Systems Utilized: SAP, MTL, ServiceMax, Excel, Word, Outlook, Teams 

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Check out this location Find out what it’s like to live and work in Springfield, IL.

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