OneSource Service Specialist
Singapore Singapore
Responsibilities
Location Singapore, SG Job ID REQ-052074Key accountabilities
Provides highly visible customer support through ensuring smooth on-site operations, as well as coordinating any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Assists customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Understands customers’ needs and clarifies when in doubt and assign the responsibility to internal and external party to resolve.
This job includes overall field support to the customer and is not limited to system hardware and software, PCs, and networking/wireless networking.
Perform any other job duty as assigned.
Requirements
Diploma with specialization in Chemistry or related discipline.
Minimum 2-3 years of experience in chemistry/pharmaceutical/biological laboratory support industry.
Good inter-personal, communication, presentation and negotiation skills.
Self-motivated individual with high energy
Team player with assertive and result oriented personality with drive.
Customer satisfaction oriented and proficient in SAP and Microsoft office.
Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
Capable of building a strong link between the company and awareness of needs of customers.
Familiar with procurement process.
Proactive, innovative, willing to accept challenges, strong learning ability, and stress resistance.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
