Sales Support Administrator - SAP (Shelton, CT)

Responsibilities

Purpose:
The Sales Support Administrator (SAP) plays an integral role in executing the service contract business to grow PerkinElmer’s revenue and profitability in line with our strategic business goals. The ideal candidate will effectively support the service sales team and execute service contract operations accurately in SAP while meeting or exceeding KPIs and adhering to the company’s policy of continuous improvement. This role supports and contributes to PerkinElmer’s service contract business and will report to the Sales Support Supervisor in the Customer Enablement division. This position is based in Shelton and may require minimal travel.

Location: This is an on-site position based in Shelton, CT and may require minimal travel.

Key Responsibilities:

• Accurately create and modify service contract quotes and service contracts, resulting in a high efficiency workload.
• Ensure timely maintenance of records in SAP and Salesforce, or other Sales Automation tools.
• Validate the integrity of purchase orders against quotes and renewal quotes against the prior contract.
• Ensure discounts and payment terms on quotes and/or contracts conform to the PE approval process.
• Knowledge of invoicing procedures in order to accurately process service contract cancellations, credits, and re-bills. Commitment to thoroughly resolving AR related inquiries. 
• Provide guidance and assistance to sales representatives and field partners using critical thinking and approved service contract SOPs.
• Manage external and internal queries in a professional, client-oriented manner (requests for quotes, pricing, terms & conditions, etc.).
• Collaborate with key stakeholders to develop bids and RFQ responses, oversee government service contract quote preparation, monitor progress, address potential issues, and implement follow-up plans.
• Use critical thinking and system knowledge to identify and correct errors independently.

Systems Utilized: SAP, Salesforce, Excel, Word, Outlook, Teams 

Qualifications/Education/Technical Skills:

• BA in business or related service industry experience preferred.
• 3+ years of administrative experience working in SAP.
• Salesforce experience preferred.
• Strong technically.
• Capability to work accurately and quickly, managing tasks through prescribed processes, with critical thinking to bridge process gaps on non-standard tasks.
• Aptitude to develop solutions to problems.
• Commitment to accuracy and quality work; ability to add value.
• Strong attention to detail.
• Ability to work under flexible and dynamic conditions to meet deadlines.
• Legal administrative experience preferred.

The annual compensation range for this full-time position is $60,320.00 to $68,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.