Responsibilities

On-site support for our customers regarding the installation, maintenance, repair and qualification of analytical devices, including but not limited to the field of chromatography (LC, GC, IC), and other Laboratory/Shopfloor devices.

Responsibilities:

• Onsite Trouble Shooting and Repairs

  • Diagnose and resolve technical issues with equipment or systems on customer premises.

  • Perform routine maintenance to ensure optimal functionality.

  •  Install and set up new equipment according to specifications. Execute repairs, replacements, or upgrades to hardware and software components.

  • Conduct thorough testing to ensure proper functionality.

  • Provide training to end-users on the operation and maintenance of the installed systems.

• Customer Support

  • Serve as the primary point of contact for customers, addressing inquiries and concerns.

  • Collaborate with clients to understand their needs and provide appropriate solutions.

  • Offer technical guidance and advice to optimize equipment performance.

• Documentation

  • Maintain accurate records of service activities, including diagnostics, repairs, and installations.

  • Prepare detailed reports for both internal and external stakeholders.

  • Document customer communication and feedback for continuous improvement.

• Collaboration

  • Work closely with internal teams, including Scientific Services, engineering, and customer support, to coordinate efforts and achieve customer satisfaction.

  • Collaborate with Customer site functions to promote the OneSource culture across LAMP and EHS programs.

• Remote Support

  • Provide remote assistance to other customer sites when on-site presence is not required.

  • Utilize various communication tools to troubleshoot issues and guide end-users through problem resolution.

• Adherence to Safety and Quality Standards

• Commercial (Identify highly qualified leads and opportunities in all business units. Close collaboration with sales)

Requirements:

• Completion of training or studies in the field of chemistry, chemical engineering, analytical chemistry, technical or related professions

• Min 5 years professional experience in technical customer service of software-based, analytical systems

• Independent, structured, and efficient way of working

• Organizational talent, commitment, and a high degree of customer orientation

• Very good Dutch and good English, both spoken and written.

• Good knowledge of the MS Office package

• Valid driving license and willingness to travel.