Digital Order Management Specialist
Poland
Responsibilities
Location Kraków, PL Job ID REQ-052964Main Responsibilities:
Manage orders through digital platforms (e.g., Coupa, Ariba, Webshop) from submission to invoicing.
Serve as the primary contact for customers, overseeing the entire order process.
Support PO and invoicing setup during order creation.
Ensure timely invoice submission and compliance with local regulations.
Troubleshoot and resolve issues in digital order fulfillment.
Administer e-catalogs for customers, managing updates in SAP.
Address customer complaints and track resolutions using Salesforce.
Analyze and resolve recurring issues to improve processes.
Resolve failed or rejected transactions.
Support system upgrades, platform integration, and process improvements.
Oversee e-invoicing, including uploading data to portals and resolving issues.
Identify and implement improvements in EDI and automation.
Participate in process enhancement and new solution implementation.
Qualifications:
2+ years experience with eCommerce and digital buying platforms (e.g., Coupa, Ariba).
Strong computer and software skills.
English proficiency (at least B2 level).
Preferred Skills:
Experience in payment processing, fraud detection, or e-commerce.
Proficiency with payment gateways, financial software, and digital platforms.
Familiarity with programming, databases, and APIs for troubleshooting.
Knowledge of global payment regulations and data privacy laws.
Ability to analyze transaction data and detect issues.
Strong communication skills for team and customer collaboration.
Problem-solving skills in transaction processing and security.
Detail-oriented with strong follow-through skills.
Experience in a transactional data-driven environment is a plus.
Knowledge of SAP and cloud e-invoicing portals is beneficial.
Openness to learning and implementing new solutions.
What we offer:
Private healthcare, including dental care at MEDICOVER
Life and accident insurance at GENERALI
MULTISPORT Card
Home Office Allowance
Flexible working hours
Additional vacation days based on years of service
Social Fund
Tuition reimbursement program, referral awards, and internal development opportunities
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
