Responsibilities

We are looking for Collection Specialist​ to join our team in Krakow, to perform collection activities on assigned customers portfolio from North and Latin America regions.

Responsibilities

• Performing collection activities on assigned customers portfolio from North and Latin America regions,

• Collecting customers' receivables by monitoring accounts and proactively contacting clients (phone calls and e-mails),

• Updating account status records and document collection efforts,

• Reporting on collections activity and customer accounts status,

• Maintaining telephone contact and correspondence regarding debt, verifying payments, and communicating effectively with customers to secure/negotiate payment while increasing customer satisfaction,

• Preparing account reconciliation for customers,

• Administrating bad debt (over 180 days),

• Effectively communicating with sales team and other internal departments to drive process improvements and achieve/ exceed assigned targets,

• Reconciling customers’ accounts in terms of unapplied payments and credit notes,

• Meeting or exceeding monthly/quarterly assigned targets for cash collection and reducing past due receivables,

• Maintaining customers' contact details and ensuring timely delivery of invoices to the customers.

Basic Qualifications

• 1-2 years’ experience in the Accounts Receivable area,

• Fluent in English - at least CEFR B2/C1 level,

• Practical knowledge of SAP and MS Excel is desired,

• Strong oral and written communications skills,

• Must be driven to achieve results and function within a team environment,

• Evening working hours: (8.5h between 2:00 pm and 12:00 am)

Preferred Qualifications

• Must be professional and ethical with high integrity,

• Should have excellent analytical skills,

• Process-driven and organized, with sufficient flexibility to accommodate ad hoc requests,

• We are also open to hire a candidate with previous Customer Service experience who has an analytical mindset and willingness to develop in accounting.

What we offer:

• Private healthcare including dental care – MEDICOVER,

• Life and long-term disability insurance,

• Gym card - MULTISPORT,

• Social Fund Subsidies,

• Home Office allowance,

• Tuition reimbursement,

• Referral awards,

• Internal career development opportunities in multiple business areas,

• and up to 4 additional days of vacation by length of service in the company.

Join our Team!

We are strongly committed to the development of your career and giving you opportunities to learn and grow.

We make a difference for you while you make a difference in the world!