Team Lead Customer Support Engineer (Mat-Char Group)
Istanbul Turkey
Responsibilities
Location Istanbul, İstanbulTR Job ID REQ-052436Job Description
Responsibilities:
- To fulfill aftersales needs of customers in the assigned territory
- To manage the team his/her is responsible for,
- Responsible for the management of the team under his/her supervision
- To Maintain response time & downtime as per the SLA to assigned customers
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Accountable for Accessories & generating lead for Consumables sales
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Execute preventive maintenance calls as scheduled.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.
Requirements:
- Bachelor’s degree or equivalent in Electric, Electronic communication, Chemistry
- Min. 8+ years of service experience.
- Willingness to travel up to 40% (Turkey territory)
- Valid driver’s license
- Very good customer service and customer relations
- Ideally based in Istanbul or, Marmara region
- Upper-intermediate/Advanced level of English and Turkish
What we offer:
- Global & diverse company culture
- company car & phone
- Performance bonus
- business, technical, and soft skills trainings
- private pension, health life & accident insurance
- Meal Cards
- modern office facility in Istanbul including parking lot.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
