Responsibilities

• Account Management

• Relationship Building: Develop and maintain strong, long-lasting relationships with key national accounts at CXO level.
• Client Retention: Ensure customer satisfaction and retention by meeting the needs and expectations of key clients.
• Strategic Account Planning: Create detailed plans for each key account, focusing on long-term growth and profitability.

• Follow National Key Account module, dashboard and execute Account plan, Opportunity plan to achieve KPI’s.

• Sales and Revenue Generation

• Sales Targets: Achieve or exceed sales targets set for the designated National key accounts.
• Cross-Selling and Upselling: Identify opportunities to sell additional products or services to existing clients to grow revenue.
• Forecasting: Provide accurate sales forecasts for the accounts under management.

• Negotiation and Contract Management

• Contract Management: Oversee contract negotiations and ensure compliance with terms.
• Pricing Strategy: Develop pricing strategies in collaboration with the marketing and product teams to stay competitive while maximizing margins.

•  Collaboration and Communication

• Internal Coordination: Work closely with other departments such as marketing, customer support, product development, and logistics to deliver exceptional service to key clients.
• Team Leadership: Coordinate with the sales team to implement account strategies and support day-to-day operations.
• Reporting: Provide regular reports on account performance, sales activities, and opportunities to senior management.

• Market Intelligence and Strategy

• Market Trends: Monitor market trends and competitors to understand industry dynamics and develop strategies to outperform competitors.
• Custom Solutions: Develop tailored solutions for clients that meet their specific business needs, integrating products and services accordingly.
• Product Feedback: Collect client feedback and communicate it to the relevant teams for continuous product improvement.

• Problem Solving and Conflict Resolution

• Issue Resolution: Address and resolve any issues or challenges faced by the client, ensuring their concerns are dealt with promptly.
• Proactive Problem-Solving: Identify potential issues or risks to the account’s health and proactively manage solutions.

• Financial Management

• Profitability: Ensure that accounts are managed profitably, ensuring both customer satisfaction and strong margins for the business.
• Budget Management: Oversee the budget for key accounts and track expenses to maintain profitability.

• New Business Development

• Lead Generation: Seek out new national account opportunities and bring in new business to expand the company’s presence in the market.
• Presentations and Pitches: Lead the creation of proposals and presentations to win new business from strategic accounts.
• Lead EBR’s ( Executive Business Reviews) with CXO of Key account organizations periodically.

• Customer Service Excellence

• Service Delivery: Work with customer service teams to ensure seamless delivery of products or services.
• After-Sales Support: Provide ongoing support to key accounts after sales, ensuring smooth implementation and satisfaction.

• Travel and On-Site Visits

• Client Visits: Regular travel to meet clients in person, ensuring face-to-face interaction and fostering strong relationships.

Key Skills & Qualifications:

• Sales Expertise: In-depth understanding of sales techniques, key account management, and sales cycle management.
• Negotiation Skills: Strong negotiation abilities to manage contracts and relationships.
• Analytical Skills: Ability to analyze data, forecast sales, and make informed decisions.
• Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams.
• Industry Knowledge: Deep knowledge of the industry and market trends relevant to the accounts managed.
• Problem-Solving: Ability to anticipate and resolve client issues and challenges efficiently.
• Leadership: Capacity to lead internal teams, including sales and support staff, to deliver on account goals.