Responsibilities

Responsibilities

• To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary.
• Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
• Support decommissioning of old instruments and related documentation
• Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation
• Be involved in improvement work linked to the assignment.
• Execution of regular inventory activities utilizing asset management tracking tools

Support your Team

• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Maintain lab documentation and coordinate archiving.
• To provide timely communication to lab users on impact of any site service work.
• May be required to cross-train and back-up other lab support areas.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of the job.

Basic Qualifications:

• High School Diploma or GED
• 0-2 years of experience in a customer service focused role

Preferred Qualifications:

• Associates Degree preferred and pharma or chemical industry experience.
• Working understanding of GLP/GxP (desirable).
• Understanding of 5S principles (desirable).
• Experience within the pharmaceutical industry is desirable but not required.
• Understanding of chemicals and safe handling (desirable).

Physical Demands

• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment.
• Job pace may be fast and job completion demands may be high.
• Employee maybe required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include: Identifying, handling, generating, accumulating, storing, labeling.
• Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
• Understand ergonomic relationship between people, equipment and working environment.

The annual compensation range for this full-time position is $48,360.00 to $72,280.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.