Customer Support Engineer
Argentina
Responsibilities
Location Buenos Aires, Capital FederalAR Job ID REQ-052785CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise.
Key focused activities include direct installation, maintenance, performance validation and repair of scientific equipment. Where applicable, use remote and on-site diagnostic procedures to achieve problem resolution and plan / execute service activities in the most efficient way.
Represent PerkinElmer in front of the customer and guarantee customer loyalty through best-in-class responsiveness and professionalism in all customer interactions. CSE acts as an interface between:
- Customers, with a strong problem-solving attitude finalized at high level service support and key relationship consolidations.
- FAS and SME for problem solving escalation processes and technical training requirements.
- Team Leaders for reporting, planning and professional development.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
