Responsibilities

Responsibilities:

• Lead a global External Workforce (EW) program, from implementation to maintenance, to ensure the organization, process and model supports the business needs
• Partner with internal stakeholders (Talent Acquisition, HR, Procurement Legal and IT) to build and maintain all processes to support the EW program across all geographies
• Responsible for selecting and managing relationships with permanent placement agencies, along with monitoring the cost-effectiveness and success rates
• Develop and manage strong governance, standard operational procedures (SOPs) as well as service delivery metrics (SLAs and KPIs)
• Manage the day-to-day functions of the Managed Service Provider (MSP) and Vendor Management System (VMS)
• Manage the MSP relationship to ensure excellent customer service, compliance, process simplification in order to maximize the effectiveness of the program
• Responsible for all program compliance management including the creation and implementation of policy documentation, training and communication
• Serve as point of escalation internally for complex EW program issues
• Lead all global external workforce projects and initiatives
• Maintain a competitive understanding of best practices and emerging trends (specifically in life sciences and diagnostics industry) to recommend enhancements to the program
• Leverage EW-related data and metrics to proactively identify and recommend opportunities for improvement
• Oversee contractor compliance, including proper classifications of staff augmentation, payrolling, 1099, SOW workers
• Partner with the MSP to create a preferred staffing model and partner programs, including, but not limited, to college interns, diversity initiatives, and direct hiring
• Work with key stakeholders to ensure the onboarding and off boarding of non-employees are aligned to our company values and follows company policies and external governing entities
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Location: Mostly REMOTE with some meetings in MA and/or CT so need to be in reasonable driving distance from those locations.

Basic Qualifications:

• Bachelor’s Degree
• 5+ years of experience managing a global external workforce program, ideally in a high-growth company
• Minimum of 3 years’ experience in the engagement processes (sourcing, contracting, onboarding, escalation management) for all non-employee contractors

Preferred Qualifications:

• Advance Degree or MBA
• Experience with global external workforce programs
• Knowledge of EMEA and APAC regulations and laws
• Experience working with or in support of diverse communities or working in companies with a global base
• Certified External Workforce Professional (CEWP)
• Project management experience which includes leading, planning, organizing and implementing multi-component programs
• Experience communicating and influencing decisions at the senior leadership level and challenging the “status quo”
• Ability to multi-task and has excellent communication as well as presentation skills
• Proven experience working cross-functionally with all levels of management, both internally and externally
• Advance knowledge in Microsoft Office applications – Word, Excel, PowerPoint
• Prior experience and proficiency with Workday
• Experience with Vendor Management Systems (VMS) integrations
• VMS offerings, such as Wand, Fieldglass, Beeline

The annual compensation range for this full-time position is $103,480 to $155,480. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.