Responsibilities

To fulfill aftersales needs of customers in the assigned territory
To Maintain response time & downtime as per the SLA to assigned
customers
Accountable for instruments installation and Warranty service in the Field.
 Accountable for Billable service and promote the service contracts.
 Accountable for Accessories & generating lead for Consumables sales
 Develop and deliver a productivity strategy that contributes quarterly impacts
to the business
 Deliver actionable data driven insights to explore new areas of operational
excellence.
 Ensure all in-field activities are carried out safely complying with company
environmental Health & Safety (EHS) guidelines and procedures
 Perform field service as advised by the Group Leader, carrying out repairs,
maintenance and installation of instrumentation and there accessories.
 Provide highly visible customer support through the performance of on-site
installation, troubleshooting, service, and repair of complex equipment and
systems.
 Execute preventive maintenance calls as scheduled.
 Align personal working practices with the department’s performance targets.
Actively demonstrate compliance with all team targets.
 Maintain personal service spares issued and inventory records to the highest
standard.
 Ensure all anomalies are quickly and effectively reported and resolved.
 Ensure that all tools and test equipment is adequate to perform service
required, and that all test equipment issued is calibrated at the times specified .