Customer Support Engineer
Bangkok Thailand
Responsibilities
Location Bangkok, BangkokTH Job ID REQ-053232Job Description:
Perform machine installation setup, training and machine commissioning on new machine.
Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
Responsible to prepare and submit progress service & maintenance report.
Ensure all service is complete within standard procedure.
To provide leads and information to After Market Sales team on consumables & contract.
Collaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements.
To perform other ad-hoc duties assigned from time to time.
Academic Qualifications:
Candidate must possess at least a bachelor’s degree in Engineering (Electrical/Electronic) or equivalent.
Work Experience & Requirement:
At least 2 year(s) of working experience in repair, maintenance and installation of analytical instruments.
Good interpersonal & communication skills.
Have own transport and willing to travel domestic and overseas.
Self-motivated, pro-active, analytical mind set and good problem-solving skill.
Able to negotiate and commitment in meeting customer requirement schedules.
Computer literate, knowledge in MS Office - Excel, Word, PowerPoint,
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
