Responsibilities

Responsibilities:

• Provides day to day oversight of the Labware Operations team, including coordination and responsibility for the delivery of support services outlined below:
  • Glassware retrieval, cleaning, autoclaving, and distribution
  • Freezer ice scraping and general maintenance
  • Distributing/purging lab coats
  • Upkeep of airlock entrances (Lab coats, safety glasses and maintaining tidy area)
  • After hours on-call management
  • Transfer with contents of failing equipment to backup equipment on an as needed basis.
  • Assist during water shut downs
• Responsible for performing all tasks that the LabWare technicians provide, based on client demand.
• Ensure staff is compliant with all contractual, safety and job-specific regulations & requirements.
• Sources alternative product for hard-to-find inventory, working directly with client vendors as needed. 
• Relays expectations of customer service standards and ensures team goals are being met.
• Oversees inventory management related functions such as auditing slow moving and dead inventory, conducting monthly inventory reconciliation, and reporting.
• Ability to troubleshoot problems within the system and recommend improvements.
• Complete quarterly review of stock master items and pricing files updates.
• Assists clients in planning of KPI Improvement and efficiency projects and ensures their implementation by the Lab Support team. 
• Coordinates and manages project tasks to ensure delivery within allotted timelines.
• Completes routine safety tasks/meetings with Lab Support Technicians.
• Develops basic understanding of customer computer systems (Coupa, Intranet, and customer specific systems) in fulfillment of job duties.
• Updates Standard work practice documentation as changes are implemented.
• Meets goals and objectives for safety, performance and quality.
• Organize, analyze and present metrics and KPI data to the Technical Laboratory Services Manager with reportable performance data and level of service.
• Provide input regarding training and standard workflow documentation.
• Apply the necessary troubleshooting techniques to resolve discrepancies.
• Follow proper safety precautions related to identify job hazards.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment for self and the team

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

• Strong communication and training skills
• Excellent organizational skills; ability to troubleshoot and solve problems independently
• Previous experience with autoclaves and glasswashers
• Ability to follow oral and written directions
• Basic experience with MS Office: Excel, Word, Outlook, and PowerPoint

Basic Qualifications:

• Associate’s Degree in Business or Science with 2+ years of management experience related to above responsibilities OR
• High School Degree/GED with 5+ years of management experience related to above responsibilities

Preferred Qualifications:

• Solid understanding of how R&D laboratories function and has a proven track record of supporting those activities at various complexity levels    
• 2+ years of coordinating resource activity in a service role
• Background in a laboratory setting with a Chemistry/Biology focus

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. 
• Job pace may be fast and job completion demands may be high. 
• Must be able to remain in a stationary position more than 25% of the time 

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.   
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). 
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.   
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. 
• Employee may be required to handle hazardous waste according to local, state, and federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. 

The annual compensation range for this full-time position is $70,000.00 - 80,000.00 . The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.