Team Leader Service
Yokohama Japan
Responsibilities
Location Yokohama, KanagawaJP Job ID REQ-054737- Allocate the workload to assigned team.
- Coach and develop the job-related skills of team members to facilitate improvements in their job performance.
- To organize and ensure that team achieve best possible service quality and execute all jobs within time frame.
- To conduct meeting with technicians to review on quality performance and technical issues
- Respond to customer opportunities, issues and complaints in a timely manner
- Develop relationships and interact with internal and external customers
- Be responsible for physical assets including tools, test equipment, and service parts, both assigned and loaned
- Perform machine installation setup, training and machine commissioning on new machine.
- Responsible for scheduling and performing preventative maintenance
- Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction
- To actively establish network and develop relationships with existing and potential customers
- Collaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements.
- To perform other ad-hoc duties assigned from time to time
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
