Responsibilities

Provide high touch support for the scientist community of designated functional group(s) at designated account and general support for the on-site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource Asset Management and Scientific Services programs.

Job Responsibilities

• Act as a single point of contact for scientists, coordinating flow of services to lab and write up areas

• Liaise with all lab services (e.g. in-lab technical support, housekeeping, glass wash, facilities) to ensure the level of service meets the needs of the scientists

• Support the raising, monitoring and closing out of helpdesk tickets, equipment maintenance/repair, IT Services and infrastructure

• Support the general induction and familiarization for new starters within the laboratories

• Provide co-ordination of a 5S lean service working with lab supervisors

• Responsible for the scheduling/booking of the agreed shared lab equipment including asset oversight

• Ordering of goods and consumables, chemicals and reagents via self-service point systems

• Ensures appropriate tracking, safe delivery and storage of goods

• To co-ordinate the removal of waste from laboratories including provision of a local solvent bulking service where applicable

• Ensure that all lab and write up spaces are clear and ready for use by scientists.

• To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface

Education/Experience/Qualifications

• Effective written and verbal communication skills

• Ability to prioritize multiple requests with different levels of urgency

• Strong organizational skills with attention to detail and accurate data entry

• Ability to work both independently and in a team environment

• College degree or equivalent is an advantage but not essential with work experience in a laboratory environment

• Experience in a customer facing role in a scientific environment is an advantage

• Experience of working in a highly regulated environment and appreciation of GxP is an advantage

Physical Demands

The overall physical exertion of this position requires:

• Sit or stand 2-3 hours in laboratory areas.

• Walk 2-3 hours within a facility.

• Reach above/below the shoulder, bend at the knees and waist.

• Lift up to 25 lbs.

• Office work activities, including keyboard, with fingers/hands/arms up to 4 hours.

• Work around moving laboratory equipment and machinery.

• Use of personal protective equipment in laboratory.

• Work with biohazards such as blood borne pathogens.