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Scientific Services Leader

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  • Waltham, MA

  • Location(s)
  • Upper Providence, PA

Status Regular Job ID JR-011966 Recruiting Region Americas

Position Title

Scientific Services Leader

Upper Providence, PA

Job Summary

The role will primarily be based on-site, at a customer in the pharmaceutical industry, in Upper Providence, PA. The Scientific Services Leader is responsible for the management of the Technical Lab Services team, as well as overseeing the overall Scientific Services program at multiple sites. Additionally, the Scientific Services Leader will have team leaders for the Lab Concierge program and the General Lab Services team located on-site. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer’s organization. This individual will report into an area manager.

Job Responsibilities

  • Lead the Scientific Services team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.
  • Act as first-line supervisor to team members and provide coaching, performance review, and other administrative functions. The leader will also interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.
  • Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.
  • Provide support and basic oversight for other customer sites which may include some regional travel.
  • Serve as the Subject Matter Expert for all Scientific Services activities.
  • To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
  • To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
  • Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
  • To Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e. Customer lines, Technical Laboratory Services and management).
  • Responsible for the coordination of training.
  • Attend floor/building oversight meetings.
  • Facilitate weekly team lead meetings/daily huddles.
  • Participate in the interview panel for all SSV hires.
  • Perform other reasonable duties as deemed necessary.
  • To provide a general induction/orientation for new members of staff and visitors. 


Minimum Requirements:

  • Bachelor’s degree or higher in a scientific or engineering discipline.
  • Minimum of 1 year in a leadership or supervisory role.
  • Experience working in a research laboratory environment is a must, with experience within the pharmaceutical industry as highly preferred.
  • Ability to improve processes.
  • Strong verbal communication skills.
  • Self-motivated and ability to work under pressure to balance conflicting deadlines. 
  • Service orientated attitude combined with innovative thinking.
  • Ability to travel regionally on occasion; <10%

Highly Desired:

  • Knowledge of 5S principles.
  • Working understanding of GLP/GxP.
  • Knowledge of Health and Safety.
  • Knowledge of databases and ordering systems.
  • Knowledge of chemicals and safe handling.
  • Aptitude for technical and practical matters.
  • Experience of working in a compliance driven environment. 
  • Strong team player with experience in a high-quality customer service operation.
  • Able to complete relevant paperwork according to principles of Good Documentation Practice.

Physical Demands

  • The overall physical exertion of this position requires:
  • Sit or stand 2-3 hours in laboratory areas.
  • Walk 2-3 hours within a facility.
  • Reach above/below the shoulder, bend at the knees and waist.
  • Lift up to 25 lbs.
  • Office work activities, including keyboard, with fingers/hands/arms up to 4 hours.
  • Work around moving laboratory equipment and machinery.
  • Use of personal protective equipment in laboratory.
  • Work with biohazards such as blood borne pathogens.

Working Environment

  • Must be able to work in a laboratory, controlled environments requiring personal protective     equipment.
  • Job pace may be fast and job completion demands may be high.
  • Employee maybe required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include: Identifying, handling, generating, accumulating, storing, labeling.
  • Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
  • Understand ergonomic relationship between people, equipment and working environment.

Benefits to working for PerkinElmer:

  • Backed by an 80-year history rich in innovation, PerkinElmer is a long-time leader and pioneer in the scientific community. We hire talented, committed and driven people and strive to create a work environment that brings out the entrepreneur in all of us. Benefit packages include: Medical, Dental and Vision; Health Savings Accounts, Flexible Spending Accounts, Health and Wellness Programs and Incentives; Employer Matching 401(k); Tuition Reimbursement; Professional Development; Maternity and Paternity Leave; Paid Holidays and Personal Time Off; Life and Disability Insurance; and Work/Life Balance.



Rachna Saxena,


OneSource Global Professional Services

PerkinElmer | For the Better 

Phone #: +17055300245

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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