OneSource Lab Ambassador-South San FranciscoApply Now
- South San Francisco, CA
Location: South San Francisco
Provide high touch support for the scientist community of designated functional group(s) at designated account and general support for the on-site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource program, including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for “managed” activities, safety and day-today lab operations.
Duties and Responsibilities:
- Primary liaison for SAP work order requests and tracking
- Check-in and check-out service providers on-site
- Expedite service from OEM and third-party service provides and execute escalation procedures as necessary
- Ensure required PM and validation calls are assigned as per SOW
- Act as back-up call center resource
- Enter data into SAP system, including work order creation as well as accurate asset information
- Close completed service orders and monitor open service order to minimize delays in service
- Interact and communicate with client personnel via face-to-face, telephone, and email
- File and retrieve quality documents within auditable system
- Accountable for SAP data integrity through Move-Add-Change Process (MAC) and continuous inventory checks
- Provide first level of response for service order requests in the lab to help ensure technical staff arrives prepared
- Install and maintain Asset Genius monitoring solution
- Work experience in administration or laboratory operations
- One or more years customer service experience, preferably in a pharmaceutical R&D chemistry lab operations
- Advanced Excel skills (able to use VLOOKUP and Pivot Table)
- Bachelors or Associates degree
- Proficiency in use of CMMS systems and MS Office Suite
- Demonstrated ability to provide customer service via face-to-face, email and phone
- Ability to work both independently and in a team environment
- Effective written and verbal communication skills
- Ability to prioritize multiple requests with different levels of urgency
- Strong organizational skills with attention to detail and accurate data entry
The overall physical exertion of this position requires:
- Sit or stand 2-3 hours in laboratory areas.
- Walk 2-3 hours within a facility.
- Reach above/below the shoulder, bend at the knees and waist.
- Lift up to 25 lbs.
- Office work activities, including keyboard, with fingers/hands/arms up to 4 hours.
- Work around moving laboratory equipment and machinery.
- Use of personal protective equipment in laboratory.
- Work with biohazards such as blood borne pathogens.
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment.
- Job pace may be fast and job completion demands may be high.
- Overtime may be required at times.
- Employee maybe required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include: Identifying, handling, generating, accumulating, storing, labeling.
- Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
- Understand ergonomic relationship between people, equipment and working environment.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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