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Field Service Engineer LCMS San Francisco, CA

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    Location(s)
  • Waltham, MA

  • Location(s)
  • San Francisco, CA

  • Location(s)
  • San Jose, CA

Status Regular Job ID JR-008420 Recruiting Region Americas

This position is located in Northern California

The Field Service Engineer helps PerkinElmer customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction. The Field Service engineer represents the face of PerkinElmer to the customer and fosters business expansion by providing ‘best-in-class’ responsiveness and professionalism in all customer interactions.  This position will support LCMS and Chromatography instruments in the Northern California Territory.

  • Key Responsibilities

    Installation, Maintenance & Repair:

    • Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide best-in-class service.
    • Install, maintain, repair equipment, and verify performance at customer sites.
    • Diagnose, troubleshoot and repair technical and operational problems.
    • Perform preventive maintenance service at customer sites while maintaining performance criteria.
    • Provides technical support in the development and implementation of customer applications and company products.
    • Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals.
    • Conduct on-site enhancements, maintenance and support for new and existing systems.

    Business Development:

    • Drive the sale of new maintenance agreements, maintenance agreement upgrades and instrument add-ons to existing contracts.
    • Encourage customers to purchase training, support, software and field installed computer hardware upgrades.
    • Assist and support local sales representative secure new instrument orders.
    • Contribute to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.
    • Provide appropriate referral to other employees for answers to specific questions or to obtain product information.

    Information/Asset Management:

    • Maintain up to date electronic and repair documentation.
    • Perform timely uploads and downloads of required data to ensure the integrity of the service system.
    • Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.

      Continuous Self Development:

    • Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer.
    • Seek higher level certification through participation in company sponsored training & development initiatives.

    Requirements

    • The ideal candidate will hold a bachelor’s degree in electronics or chemistry.  2-3 years of experience is preferred but not necessary.
    • Hands on service skills and oral/written communications skills a must.

    Target attributes

    • Critical thinking and problem solving
    • Ability to deal effectively with customers
    • Excellent interpersonal communication skills
    • Proven ability to troubleshooting complex systems and subsystems
    • Customer ownership
    • Self-motivation
    • Continuous development
    • Ability to adapt to a flexible work schedule
    • Experience with Electronic test equipment
    • GMP/GLP compliance rigor and attention to detail
    • Instrument Method development experience.
    • Training development and execution experience
    • Business development/ownership skills

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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