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eCommerce Technology Coordinator

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    Location(s)
  • Waltham, MA

  • Location(s)
  • United States

  • Location(s)
  • Boston, MA

  • Location(s)
  • Hopkinton, MA

  • Location(s)
  • Shelton, CT

Status Regular Job ID JR-011414 Recruiting Region Americas

Responsibilities

  • Performs technical tasks associated with onboarding new eProcurement clients including: systems integration with middleware (IPaaS tools. Boomi, Informatica, WebMethods, etc.) as well as the set up and integration of punchout websites
  • Performs troubleshooting, analysis and change escalation when technical issues for existing customers arise across front end and middleware
  • Partners with a diverse group of stakeholders including internal business users, technical subject matter experts, Marketing, IT and Customer Care leadership as well as Customers to deliver a world class experience to our clients
  • Acts with a strong sense of urgency to help drive customer success and solve customer issues quickly and efficiently
  • Meticulously catalogs issues and resolutions for reporting and continuous improvement purposes
  • Identifies and elevates repeating issues customers face in order to find and address true root causes rather than reacting to symptoms caused by a larger underlying issue

Qualifications & Experience:

  • Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent)
  • Solution architecture, systems integration with middleware (IPaaS tools. Boomi, Informatica, WebMethods, etc.), SAP data integration associated with B2B transactions API design and development, cloud and SaaS integration strategy, EDI/eProcurement standards (ANSI X12, cXML, etc.),
  • ETL (data Extract, Transform and Load) platforms, ESB (Enterprise Service Bus), SOA (Services Oriented Architectures) and Microservices, DevOps and DevOps tooling. 
  • Integrations of transactional data on B2B eProcurement platforms (ex. Ariba, Jaggaer, Coupa, GHX)
  • Coding in at least one language (Java, C#/C++, Ruby, Go…)
  • JavaScript, TypScript, Node.Js
  • Conveys technical concepts to non-technical stakeholders in a way that is understandable and immediately actionable
  • Calculates customer facing risk and impact and takes appropriate action
  • Thinks in terms of greater landscape without a biased view towards one platform/technology
  • Effectively connects and communicates with customers, understands needs and follows through with solutions
  • Understands ambiguous, complex problems and drives high-quality, innovative solutions
  • Demonstrates the ability to juggle and prioritize multiple work streams while remaining calm and effective under pressure

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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