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Billing Representative

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  • Waltham, MA

Status Regular Job ID JR-011623 Recruiting Region Americas

Company Overview:

ViaCord, a Division of PerkinElmer, provides umbilical cord blood preservation services for expectant families.  Cord blood is a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems.  Cord blood stem cells saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.

Location:        Waltham, MA (ViaCord Division)

Hours:            M-F:  9am-6:00pm

Position Summary:

As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries.  This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills.  In this role you will process a high volume of inbound and outbound calls.


  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
  • Able to manage difficult customer issues while working in a fast paced environment
  • Facilitate collections of Accounts Receivable via phone or email.
  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
  • Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills.
  • Assists in other areas of the Finance department as requested.
  • Process collection calls (60-80 daily) on overdue receivables between 30-120 days delinquent.


  • 1-3 years of collections or call center experience in a consumer environment preferred.
  • Bachelors Degree preferred.
  • Strong communication skills, both verbal and written.
  • Organizational, negotiation, and problem solving skills.
  • Understanding of consumer collection policies and practices preferred.
  • Strong knowledge and use of Microsoft Excel, Word and Outlook.
  • Skip tracing and locate skills a plus.
  • Able to work in a fast paced environment and handle difficult customer issues.


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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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