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Billing- Call Center Representative

Waltham, Massachusetts

As a member of the Global Finance team, you’ll be on the forefront of key finance initiatives and gain exposure to a wide array of financial responsibilities. Here, you’ll have the opportunity to roll up your sleeves and join a team committed to driving value at a $3 billion global leader on the front lines of making our world a safer place. It takes strategic thinking and a drive for high performance, process simplification and financial accuracy. But if you can bring that, you can help make a real impact.

  • Full Time
  • Minimal Travel

Success Profile

We have found that the following traits and attributes help lead to a successful future in finance at PerkinElmer.

  • Analytical
  • Detail-oriented
  • Entrepreneurial
  • Leadership
  • Team player
  • Influential

Our Culture

  • People

    Driving increased awareness on employee expectations, prioritizing career development and developing a deeper talent pipeline

  • Value Creation

    Responsible for building a training library to further develop, expand and refine our financial skillsets and leadership capabilities

  • Technology & Process

    Developing the desired technology roadmap for finance to streamline processes, enhance financial analysis and drive company results

  • Finance Community

    Increasing the Finance community camaraderie, developing a “One Team” culture and engaging employees through more than just work

Employee Quote

I never thought I would learn as much as I have over the past year. I attribute this to my peers and senior leadership, without whom would not have been possible. I’m so grateful to be working in a company with a culture that promotes career development and collaboration.

Christian Borelli, Financial Analyst, Corporate FP∓A

Rewards*

*Rewards may differ based on the location.

Medical, Dental and Vision
Healthcare FSA
Dependent Care FSA
Health and Wellness Programs

Employer Matching
401(k)

Tuition Reimbursement
Professional Development

Maternity and
Paternity Leave

Paid Holidays and
Sick Days

Life and Disability
Insurance

Work/Life Balance

Responsibilities

Location(s) Waltham, Massachusetts Status Regular Job ID JR-022724

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

Location: Waltham, MA (ViaCord Division)

Hours: 9am-6:00pm

Pay Range: $22/hr-$25/hr

Tuition Fee Reimbursement: Upto $7,500

Company Overview:

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

ViaCord, a Division of PerkinElmer, provides umbilical cord blood preservation services for expectant families.  Cord blood is a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems.  Cord blood stem cells saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.  www.viacord.com.

Position Summary:

As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries.  This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills.  In this role you will process a high volume of inbound and outbound calls.

Responsibilities:

  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details

  • Able to manage difficult customer issues while working in a fast paced environment

  • Facilitate collections of Accounts Receivable via phone or email.

  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.

  • Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills.

  • Assists in other areas of the Finance department as requested.

  • Process collection calls (60-80 daily) on overdue receivables between 30-120 days delinquent.

Basic Qualification:

  • 1-3 years of Collections or Call Center or Retail experience in a consumer environment is required.

Preferred Qualification:

  • Strong knowledge and use of Microsoft Excel, Word and Outlook.

  • Strong communication skills, both verbal and written.

  • Organizational, negotiation, and problem solving skills.

  • Understanding of consumer collection policies and practices preferred.

  • Skip tracing and locate skills a plus.

  • Able to work in a fast paced environment and handle difficult customer issues.

Benefits:

Paid Vacation, holidays, and sick time

Medical, Dental, Vision Coverage

401k

Tuition Reimbursement

Parental Leave

Adoption Assistance

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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Please be aware, PerkinElmer does not make job offers without conducting in-person interviews. We do not charge job application fees, any request for fees is not a legitimate PerkinElmer job offer. Please be aware that remote job scams have been reported against many companies, for more information please visit: https://www.consumer.ftc.gov/articles/0243-job-scams