Responsibilities

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
• Execute Windows 10 Operating System upgrades on laboratory applications typically integrated with instrumentation.
• Applies customer specified benchtop computing design and processes for client supplied computers.
• Apply client security packages on vendor supplied lab computers.
• Implements Windows based security, including: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Assist with lab network infrastructure support.
• Creates and maintains project inventory of lab equipment, PC’s and software.
• Acts as the IT technical support contact for OEM/Vendor field service engineers, upgrading computerized systems.
• Acts as Liaison for software/hardware related inquiries.
• Acts as an interface between client, business and corporate IT teams.
• Participates in client team meetings

BasicQualifications:

• Bachelor’s Degree and 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems OR
• Associates degree and 4+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems OR
• High School Diploma and 6+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems
• Direct Windows 7, Windows 10 experience and O/S migration solutions.
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex instrument and technology issues.
• Competent in Excel, WORD.
• Understanding of basic Database interfacing and Administration.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment
• Experienced with Chromatography Data Systems and related instrumentation
• Experienced with Instrument Interfacing and multivendor drivers
• Familiarity working in regulated (GxP) lab environments.

System Examples:

o    Waters Empower
o    Themo Chromeleon
o    Agilent OpenLab
•    System Administration and hardware configuration
•    LACe Computer builds for Empower

Work Conditions:

Lab and Office Environment.   
(Need to follow Personal Protective Equipment and Safety Polices)

The annual compensation range for this full-time position is $72,000 to $75,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.