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Lab Concierge

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  • Tres Cantos, Madrid

Status Regular Job ID JR-010779 Recruiting Region Europe

PerkinElmer is looking for

Lab Concierge

The Lab Concierge will provide high touch support for the scientist community of designated functional group(s) at Customer location and general support for the on-site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource Asset Management program, including service call initiation, scheduling, maintenance, asset data integrity, escorting of vendors, and general support of day-to-day lab operations.

Duties and Responsibilities:

  • Act as a single point of contact for scientists, coordinating flow of services to lab and write up areas
  • Liaise with all lab services (e.g. in-lab technical support, housekeeping, glass wash, facilities) to ensure the level of service meets the needs of the scientists
  • Support the raising, monitoring and closing out of helpdesk tickets, equipment maintenance/repair, IT Services and infrastructure
  • Support the general induction and familiarisation for new starters within the laboratories
  • Provide co-ordination of a 5S lean service working with lab supervisors
  • Responsible for the scheduling/booking of the agreed shared lab equipment including asset oversight
  • Ordering of goods and consumables, chemicals and reagents via GSK self-service point systems
  • Ensures appropriate tracking, safe delivery and storage of goods
  • To co-ordinate the removal of waste from laboratories including provision of a local solvent bulking service where applicable
  • Ensure that all lab and write up spaces are clear and ready for use by GSK scientists.
  • To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface


  • Work experience in a laboratory environment.  College degree or equivalent preferred. 
  • Experience in a customer facing role in a scientific environment
  • Experience working in a highly regulated environment. GxP related experience is an advantage
  • Ability to work both independently and in a team environment
  • Effective written and verbal communication skills
  • Ability to prioritize multiple requests with different levels of urgency
  • Strong organizational skills with attention to detail and accurate data entry

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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