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Managing Director - Analytical Solutions & Customer Enablement India

Thāne India

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Responsibilities

Location Thane West, MaharashtraIN Job ID REQ-055188

Responsibilities

The specific responsibilities include:

  • Create a vision, define direction, and build enthusiasm and commitment throughout the organization to achieve success.
  • Overall strategic direction and performance of the India business, including fiscal, operational, regulatory, and human capital oversight.
  • Develop and implement business strategies consistent with PerkinElmer’s mission and values to create a culture of accountability, execution, profitable growth, compliance, and innovation.
  • Create a strong, cohesive leadership team to attain the organization’s immediate and long-term goals.
  • Lead a high-performing team to achieve goals, create bench strength and ensure achievement of the organization’s long-term objectives.
  • Focus on maintaining the strong independence of the businesses, in an entrepreneurial manner
  • Recommend the development of new products or services based on current market trends. ▪ Interact with customers to build relationships and create awareness of new products or services offered by the company.
  • Establish pricing structures for products or services based on their value to the customer

Basic Qualifications

  • Graduate/Post Graduate from a reputed educational institute
  • Minimum 15/16 years of Hands-on experience with a P&L stint of similar

Preferred Characteristics

DRIVES RESULTS

▪Display strong business acumen, a sophisticated knowledge of the business ecosystem, and experience in competitive marketplaces with the ability to make complex and difficult decisions.

▪ Takes full responsibility for communicating business priorities to the team and stakeholders.

▪ Removes barriers and provides cover so team can execute against goals. Direct reports know what is expected of them, and how their work ties into the broader team direction.

▪ Demonstrates high level complex problem-solving abilities (e.g., identifies drivers of service line losses) and establishes plans to address productivity, operational performance, staff retention and satisfaction.

▪ Sets targets, drives execution, and holds the team accountable both for individual and team results. Drives standardization in alignment with broader organizational goals.

▪ Understands financial indicators/levels and delivers year over year improved financial performance (e.g., actively contributes to ideas that curtail cost in the business plan).

CUSTOMER FOCUS

▪ Owns the customer journey from end to end and continually strives to improve customer happiness. ▪ Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience.

▪ A high orientation to detail with proven analytical and financial skills

LEADS BOLDLY

▪ An individual of highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and customer staff.

▪ Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development.

▪ Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner.

▪ Retains and develops top performers. Takes the time to understand individuals’ motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team’s potential.

▪ Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up.

▪ Seeks and champions innovative ideas and initiatives that create operational/strategic advantage

SITUATIONAL AGILITY

▪ Dynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action.

▪ Allocates and shifts resources as needed based on business priorities and customer experience. Resilient and calm under intense pressure.

▪ Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes.

▪ Highly mission-driven and motivates others to see the big picture

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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