Responsibilities

We are seeking an experienced and proactive professional to independently manage the entire logistics and warehouse operations for our growing business. This role plays a critical part in ensuring smooth domestic goods movement, service parts availability, and an excellent customer experience, while also maintaining compliance and cost-efficiency.

Key Responsibilities:

Domestic Logistics Operations

• Oversee and manage inbound and outbound transportation activities to ensure timely deliveries.
• Ensure transport partners perform according to agreed service standards.
• Understand and comply with country-specific tax regulations and legal requirements related to logistics.
• Ensure accurate tax invoicing at the first attempt.
• Manage both forward and reverse logistics activities across the country.
• Handle marine insurance processes related to goods movement.
• Serve as the single point of contact for all logistics-related escalations.
• Drive cost optimization initiatives and support logistics audits.
• Prepare and analyze reports and dashboards for operational and financial tracking.

Revenue and Customer Support Contribution

• Support movement of goods contributing to approximately 17 million USD in annual revenue through the processing of 6,000 customer invoices.
• Manage logistics support for more than 100 field engineers across the country, ensuring timely delivery of over 33,000 service components annually.
• Monitor service provider performance, enhance customer satisfaction, and collaborate across departments to ensure compliance with tax and regulatory guidelines.
• Continuously improve customer and engineer fulfillment experiences.

Import and Export Coordination

• Support basic documentation for import and export activities in compliance with customs regulations.

Warehouse Operations Management

• Oversee coordination with third-party warehouse operators.
• Support regular stock audits and maintain adherence to warehouse best practices.

Inventory Management

• Conduct periodic inventory reconciliation to align with company policies and standards.

Ideal Candidate Profile:

• Strong operational understanding of end-to-end logistics and warehousing in a fast-paced environment.
• Experience managing third-party providers and driving performance metrics.
• Familiar with domestic tax regulations and compliance requirements in logistics.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Ability to work independently and handle high-volume, time-sensitive logistics tasks.