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Associate Customer Service Rep

Thāne, India

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Responsibilities

Location Thane West, MaharashtraIN Job ID JR-026466
  • Clean Quote renewal publish to Customer with TAT  90 days in advance
  • Share Renewal file to stakeholders with all details TAT 120 days in advance
  • Clean Quotation generation and sharing with acknowledgment
  • Clean Contract Order Entry in system and sharing acknowledgment
  • Warranty Update in system as per guidelines
  • Non - Quality Complaint closure with CO ownership
  • Establish Self as single point of Contact for all Internal/external customer queries
  • Active contribution during activity-based back-up solutions per TAT defined
  • Invoice submission upon recommendation
  • Extend support all time when there is month end closing & quarter end closing to business to achieve targets & AOP
  • Collaborate with external partners to jointly discover breakthroughs
  • Customer master check, Tax category check to match the GST as pre PO & Customer master
  • process should be errorless, developed key trigger points to minimize errors while contract entry.
  • Support Stakeholders & internal cross function team for development in after sale service contract business model.
  • support to finance to provide correct invoice as per customer requirement to get payment on time.
  • Uploaded documents on external customer web portal like. Vendor Creation on External customer web portal, uploaded invoices etc.
  • Maintain and develop relationships with existing customers in person and via telephone calls and emails
  • Attend team meeting and share best practice with colleagues
  • Establish and maintain supplier relationships by serving as a single point of contact for contractual matters
  • Manage record keeping for all contract-related correspondence and documentation
  • Provide contract-related issue resolution, both internally and externally
  • Monitor and complete contract close-out, extension or renewal, as appropriate
  • Communicate contract-related information to all stakeholders
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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