Responsibilities

We are looking for a Technical Lab Services Leader to join our OneSource team in Stevenage.

More information about PerkinElmer and our business : PerkinElmer | Science with Purpose

More information about our OneSource services: OneSource Laboratory Solutions | PerkinElmer

Job Responsibilities:

Customer Support

• Work with the customer and PerkinElmer staff to ensure quality and compliance of work and activities carried out within the laboratory.

• The leader will also interface with key customer contacts to ensure KPIs are being met, and customer satisfaction is at a high level.

• Work in collaboration with customer line safety reps to ensure a high level of safety is maintained in the lab.

• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.

• Attend floor/building oversight meetings.

• Serve as the Subject Matter Expert for all TLS activities.

• Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.

Leadership

• Mentor and train staff at client location regarding best-in-class customer support, follow-up communication and specific laboratory support skills to drive growth and customer satisfaction.

• Collaborate with senior management to drive talent development, overall business performance, and succession planning.

• Assist in the recruitment process of suitable personnel into the TLS team, to carry out induction and training.

• Ensure team procedures are performed within the confines of the relevant safety regulations.

• Assist in the generation of SOPs/work instructions/local method statements/risk assessments where necessary. Ascertain any relevant quality, skill, or safety requirements.

• Ensure team compliance with all relevant working instructions, SOPs, and safety instructions.

• Address disciplinary and/or performance problems, when necessary, in accordance with company policy.

• Escalate business development opportunities to senior management through engagement with key collaborators and stakeholders.

• Ensure timely and accurate reporting of data including performance metrics.

Critical Skills

• Strong communication and interpersonal skills, both written and verbal.

• Self-motivated and able to work under pressure to prioritize conflicting deadlines.

• An ability to meet timelines successfully with the utmost attention to detail while setting high performance standards.

• Ability to think strategically and lead by example.

• Service orientated attitude combined with innovative thinking.

• Strong interpersonal skills; strong team player with customer satisfaction focus

• Ability to execute new and established methods and protocols.

• Ability to understand, interpret, and communicate complex scientific data.

• Understanding of standard software packages (i.e. Microsoft Office).

• Ability to operate within company and/or customer site safety codes of practice.

Basic Qualifications

• BSc or equivalent in a relevant scientific subject (e.g. Biology, Life Sciences or Chemistry disciplines), with relevant laboratory experience.

• 3-5 years of demonstrated technical expertise in performing a variety of laboratory bioassays using manual and automated techniques.

• 3-5 years’ experience of leading teams, delivering training, or coaching and mentoring staff in an industry setting.

• Knowledgeable in good laboratory practices (GLP) and good laboratory safety practices.

Preferred Qualifications

• Masters or Doctorate qualification in a relevant scientific subject (e.g. Biology, Life Sciences or Chemistry disciplines).

• Computational skills preferred for enabling automated data acquisition and analysis, and familiarity with related data analysis applications.

• Knowledge of GCP, GCLP and GMP principles in the pharmaceutical environment.

• Knowledge of 5S and/or 6 sigma principles is a plus.

What we offer

• 25 days of annual leave plus all Bank Holidays

• Income Protection Insurance that ensures your income is protected when life takes the unexpected turn

• Life Assurance for added peace of mind

• Access to our WeCare Programme, offering medical, mental health, legal, and financial support

• MyStrength – a personalised wellbeing app

• AXA Health & Wellbeing App to help you stay on top of your health

• Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP

• Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future

• Exclusive discounts via Benefit Hub and BHN Extras

• Generous employee referral rewards

• Season Ticket Loan Scheme to make commuting easier

• Cycle to Work Scheme promoting a healthier, greener commute