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Lab Support Coordinator

United Kingdom

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Responsibilities

Location Stevenage, GB Job ID JR-030507

Job Summary

Provide high touch support for the scientist community of designated functional group(s) at designated account and general support for the on-site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource Asset Management and Scientific Services programs, including service call initiation, escorting of vendors, general support of day-to-day lab operations.

Note that currently we have several vacancies open for this role.

Job Responsibilities

  • Act as a single point of contact for scientists, coordinating flow of services to lab and write up areas

  • Liaise with all lab services (e.g. in-lab technical support, housekeeping, glass wash, facilities) to ensure the level of service meets the needs of the scientists

  • Support the raising, monitoring and closing out of helpdesk tickets, equipment maintenance/repair, IT Services and infrastructure

  • Support the general induction and familiarization for new starters within the laboratories

  • Provide co-ordination of a 5S lean service working with lab supervisors

  • Responsible for the scheduling/booking of the agreed shared lab equipment including asset oversight

  • Ensures appropriate tracking, safe delivery and storage of goods

  • To co-ordinate the removal of waste from laboratories including provision of a local solvent bulking service where applicable

  • Ensure that all lab and write up spaces are clear and ready for use by scientists.

  • To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface

Education/Experience/Qualifications

  • College degree or equivalent is an advantage but not essential with work experience in a laboratory environment

  • Experience in a customer facing role in a scientific environment is an advantage

  • Experience of working in a highly regulated environment and appreciation of GxP is an advantage

  • Ability to work both independently and in a team environment

  • Effective written and verbal communication skills

  • Ability to prioritize multiple requests with different levels of urgency

  • Strong organizational skills with attention to detail and accurate data entry

Physical Demands

  • The overall physical exertion of this position requires:

  • Sit or stand 2-3 hours in laboratory areas.

  • Walk 2-3 hours within a facility.

  • Reach above/below the shoulder, bend at the knees and waist.

  • Lift up to 25 lbs.

  • Office work activities, including keyboard, with fingers/hands/arms up to 4 hours.

  • Work around moving laboratory equipment and machinery.

  • Use of personal protective equipment in laboratory.

  • Work with biohazards such as blood borne pathogens.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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