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Lab Support Coordinator

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  • Stevenage, England

Status Regular Job ID JR-014947 Recruiting Region Europe

Job Purpose 

To provide a laboratory support coordination service to research groups to enable smooth facilitation and effective function of the working environment


  • To provide a general induction/orientation for new members of staff 
  • To provide co-ordination of a 5S lean service
  • To be the first line of support for infrastructure, engineering, purchasing, IT and other service requests; reporting of faults and ensuring these are closed out in a timely fashion
  • To act as the first line of support for equipment maintenance/repair; liaison with Lab Instrument Services (LIS)
  • To manage the ordering of consumables from external suppliers via CERPS and internal orders from site stores using Stockboss
  • To co-ordinate/oversee lab stocks through kanban by liaison with site stores
  • Ensures appropriate tracking and safe delivery and storage of goods
  • To co-ordinate the working environment including space and availability of PPE 
  • To co-ordinate the removal of waste from labs 
  • To carry out in lab support as required (e.g., equipment checks)
  • To carry out regular health & safety inspections
  • To co-ordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff
  • To maintain lab documentation as necessary
  • To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface
  • To adhere to all company & client policies, procedures, site rules and regulations.
  • To comply with all company & client procedures relating to Health & Safety & safe working practices
  • To represent and promote the Company wherever possible
  • To attend training sessions appertaining to the post and ensure this training is documented in personal training file
  • To perform other reasonable duties as deemed necessary

Key Performance Indicators:

Customer & Client Focus: 

  • Deliver exceptional customer service to build valuable long term relationships with customers and clients
  • During the course of his/her duties the post holder may have access to, or witness confidential information, which must NOT be divulged to an unauthorised person at any time
  • To deliver a consistent high level of service, within the company’s standards, to the contract specification and agreed performance, qualitative and financial targets

Impact and Influence: 

  • Communicates to build relationships and interacts appropriately with others

Continuous Improvement: 

  • Seeks to continuously raise standards and improve quality of performance and service
  • Comply with all company and statutory regulations relating to safe systems of work, health and safety, COSHH.  This will include awareness of any specific hazards in the workplace
  • Excellent feedback received from the client, both verbal and written e.g., in meetings, comment cards and feedback via email
  • All documentation up to date and correct

Working with others: 

  • Works effectively and professionally with others to achieve the desired results Maintain a good working relationship with colleagues and management; team work is key in this role

Skills, Knowledge and Experience

  • Education to ‘A’ Level standard or equivalent in a Science subject, with minimum qualification of four GCSEs grades A-C including Science, Maths and English
  • Good IT skills
  • Strong verbal communication skills.
  • Experience within the pharmaceutical industry
  • Knowledge of Health and Safety 
  • Knowledge of databases and ordering systems
  • Self motivated and ability to work under pressure to balance conflicting deadlines 
  • Knowledge of chemicals and safe handling
  • Aptitude for technical and practical matters
  • Experience of working in a compliance driven environment 
  • Service orientated attitude combined with innovative thinking
  • Strong team player with experience in a high quality customer service operation
  • Able to complete relevant paperwork according to principles of Good Documentation Practice
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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