Sr. Customer Support Engineer
Italy | Milan Italy | Remote
Responsibilities
Location Sicily, CataniaIT Job ID REQ-055508We’re hiring: Customer Service Engineer – South Italy (Sicily & Calabria)
Location: Preferably based in Catania, with travel across Sicily and Calabria
Contract: Full-time, permanent , company car
At PerkinElmer, we empower scientists, researchers, and engineers to make the world healthier and safer. We’re now looking for a proactive and technically skilledCustomer Service Engineer to support our customers across South Italy. If you love solving problems, working closely with people, and making scientific instruments perform at their best, this could be your next challenge.
Installation, Support & Troubleshooting
- Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentation
- Diagnose and resolve hardware/software issues, ensuring timely and effective support
- Conduct software and firmware updates maintaining thorough documentation of all interventions
- Deliver hands-on training to users and ensure they can operate systems confidently
Customer Relationship & Communication
- Act as a trusted technical partner to customers, ensuring their satisfaction and system performance
- Maintain clear and regular communication, offering guidance and updates throughout service engagements
- Work closely with internal teams and vendors to solve complex technical issues and align on customer needs
Service Development & Collaboration
- Support the launch of new instruments and services, ensuring successful adoption in the field
- Collaborate with the sales team to identify opportunities for upgrades, consumables, or additional services
- Represent PerkinElmer’s quality standards and service excellence in every customer interaction
Continuous Learning & Growth
- Engage in ongoing training and certification programs to deepen your product knowledge
- Stay updated on the latest technologies and best practices in instrumentation and laboratory support
What We’re Looking For
- Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experience
- Minimum 3–5 years of experience in technical support, field service, or lab instrumentation
- Experience with AA, ICP-OES, ICP-MS or similar analytical instruments is highly valued
- Previous work in laboratory settings (pharma, academia, clinical, research) is a strong plus
- Strong problem-solving mindset and autonomy in field operations
- Solid communication skills and customer-facing attitude
- Professional level of English (written and spoken)
- Computer proficiency (Word, Excel, PowerPoint, Internet) familiarity with CRM (e.g. ServiceMax) systems is a plus
- Willingness to travel frequently across Sicily and Calabria
At PerkinElmer, we empower scientists, researchers, and healthcare professionals to push boundaries and improve lives.
If you’re passionate about science and driven by results, we’d love to hear from you!
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
