Skip to main content

Working at PerkinElmer | Jobs and Careers at PerkinElmer

Sr Technical Support Specialist LC-Shelton, CT or Remote

Shelton, Connecticut | Albany, New York | Augusta, Maine | Austin, Texas | Boston, Massachusetts | Columbia, South Carolina | Columbus, Ohio | Concord, New Hampshire | Denver, Colorado | Harrisburg, Pennsylvania | Hartford, Connecticut

Apply Now


Location Shelton, ConnecticutUS Job ID JR-017651

This position is located in Shelton, CT but can also be remote


Provide 3rd level Technical Support and problem resolution (Primary Role).  Provide technical support to field service and inside service representatives as requested or required.  Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. 

Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management.

Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units.  Take an active role in weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product problems, drive root-cause analysis and implement product and/or process improvement. Coordinate field retrofit programs with worldwide Service organizations.

Develop and Deliver Technical and User Training.  Conduct technical training courses for service engineers, inside service and/or customers in the use of assigned product line/technology. Interact with internal organizations to develop training course content.  Work with engineering, the business elements, and manufacturing to ensure that course material reflects current product features and specifications. Instruct participants in classroom lectures, laboratory sessions and web-based training.

Create and Maintain Technical Documentation. Play  an  active  role  in  the  development,  maintenance and implementation  of  technical documentation,  user  information  services  and  in-house technical knowledgebase systems to improve the efficiency of less-senior specialists and field service resources. Maintain updated service documentation and regularly distribute service update communications to field service organization. Create Service Data Bulletins (SDBs) describing field repairs to improve the efficiency of field service resources.

Support New Product Introduction.  Support new product development efforts by providing critical input and evaluation of design-for-service, creating service documentation, defining and forecasting service parts, developing installation protocols, training field service specialists and participating in launch teams to monitor initial installations and assure successful product launches.  Issue and maintain product line part numbers.  Develop IQ/OQ-based service products.   

Basic Qualifications:

  • 5 plus years experience in  LC chromatography
  • 5 plus years experience in Chromatography Data Handling Software experience
  • Bachelor's Degree in Science

Preferred Qualifications:

  • Perkinelmer Data Handling Software experience
  • Windows operating system  
  • Microsoft Excel and PowerPoint
  • SAP experience
  • Jira experience
  • Network experience
  • Support including bug reporting and investigation
  • Good communication skills, including telephone skills and customer relations skills
  • Minimal travel involved
Apply Now

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Recently Viewed Jobs

You have not recently viewed any jobs.

Saved Jobs

You have not saved any jobs.

"There is nothing cookie-cutter about my job. I’m never stuck doing routine tasks."

Rachel Adomat, System Applications Integrator
Meet Our People »and learn more about Rachel

"There’s never a day I don’t think about how my team truly helps accelerate scientific research."

Manny Farag, Gas Chromatography (GC) Product Manager
Meet Our People »and learn more about Manny

"Being innovative in my job is second nature. I’m constantly discovering ways to make methods easier and higher performing for the industry."

Lee Marotta, Senior Field Application Scientist
Meet Our People »and learn more about Lee

"When I go to one of my mentors and let them know that I have learned something new, I am able to apply it in a real project right away which has been extremely helpful to my professional growth and has enabled me to continue achieving my goals."

Samantha Casseus, Boston-based Full Stack Developer
Meet Our People »and learn more about Samantha

Sign Up for Job Alerts

Sign up to receive PerkinElmer job alerts and communications. Choose an interest and/or a location then click Add. Do this for each alert you want to set up. A list of your selected alerts will appear in the section below. Once you’re satisfied with your selections, provide your email address and click Submit to finish your signup.

Interested In

  • Customer Service, Shelton, Connecticut, United StatesRemove
  • Customer Service, Albany, New York, United StatesRemove
  • Customer Service, Augusta, Maine, United StatesRemove
  • Customer Service, Austin, Texas, United StatesRemove
  • Customer Service, Boston, Massachusetts, United StatesRemove
  • Customer Service, Columbia, South Carolina, United StatesRemove
  • Customer Service, Columbus, Ohio, United StatesRemove
  • Customer Service, Concord, New Hampshire, United StatesRemove
  • Customer Service, Denver, Colorado, United StatesRemove
  • Customer Service, Harrisburg, Pennsylvania, United StatesRemove
  • Customer Service, Hartford, Connecticut, United StatesRemove