Director, North America Customer Enablement Sales (Shelton, CT)

Responsibilities

The Director, North America Customer Enablement Sales is responsible for driving growth of our two Customer Enablement sales teams (service sales and consumables) overseeing the team’s performance, driving sales initiatives, and ensuring exceptional service delivery to our clients. You will report to the North America Customer Enablement Leader, and your role will be pivotal in delivering growth through service contract and aftermarket product sales. You will be accountable for team performance against sales target, with significant upside for exceeding target.

Job Responsibilities

• Drive North America growth in aftermarket service and product revenue
• Responsible for the professional development of sales managers and team members to create a high-performing sales organization
  • Mentor and coach service and consumables sales managers on leadership, performance management, pipeline management, and other sales leadership best practices
  • Design and implement development program for sales team members including general sales skills, time management, negotiation skills, etc.
• Implement and model structured performance management frameworks across both the service sales and consumables teams, creating consistency in how managers set expectations, track progress, and address underperformance
• Assess current sales processes, identify gaps in execution or methodology, and lead change management efforts to raise the standard of work across both teams
• Partner with leadership to develop growth strategies for the North America service sales and consumables portfolio
• Serve as a senior resource on complex or strategic customer situations, advising managers and reps on deal strategy, discounting, and key account development
• Provide input on training frameworks and playbooks covering sales methodology and customer engagement standards

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications

• 15+ years of sales experience in Business-to-Business sales
• 10+ years of sales management experience
• Effective time management and organization
• Excellent communication skills
• Ability to work 50+% of time at the Shelton, CT headquarters
• Bachelor's degree

Preferred Characteristics

• Relevant experience in the analytical instruments & consumables industry
• Experience building high-performing sales teams and establishing performance management structure

The annual compensation range for this full-time position is $140,400.00 to $175,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.