Responsibilities

The Customer Care & Sales Support Administrator plays a crucial role in driving consumables sales initiatives while delivering exceptional customer support. This position acts as a liaison between sales representatives, customers, and internal departments to ensure seamless order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and committed to continuous improvement in sales operations and customer care.

This is a hybrid role located in Shelton, CT.

Job Responsibilities

Customer Care & Sales Support

• Serve as a primary contact for customer inquiries regarding consumable sales, orders, and services.
• Build and maintain strong relationships with customers through interactive communication and problem-solving.
• Manage a high volume of inbound calls and ensure consistent telephone coverage.
• Process consumables orders in accordance with quotes and customer purchase orders, ensuring accuracy and efficiency.
• E-commerce and EDI support. Portal processing and other related e-commerce tasks.
• Address and resolve escalations, including order adjustments, credits, customer experience concerns, and quality issues.

Operations & Administration

• Collaborate with Sales Representatives, Logistics, AR, Pricing Analysts, and other stakeholders to ensure seamless order fulfillment.
• Reconcile AR discrepancies and follow up on transaction issues to ensure prompt resolution.
• Provide data analysis and reporting on team performance, sales trends, and forecasting.
• Ensure adherence to company policies and standard operating procedures (SOPs).
• Maintain and update customer account information as needed.
• Assist in process improvement initiatives and implement best practices in sales administration.
• Conduct and participate in team meetings to share updates, new processes, and learning opportunities.
• Any customer care or sales support functions that are deemed necessary to support business needs.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to collaborate across departments.
• Proactive problem-solving and critical-thinking abilities.
• Ability to prioritize and multitask in a fast-paced work environment.
• Positive and adaptable mindset, open to change and continuous learning.

Basic Qualifications:

• Bachelor’s degree with 2+ years of customer service or sales administration experience in a team-based environment OR
• Associate degree with 3+ years of customer service or sales administration experience in a team-based environment.
• SAP, SFDC (SVXM), and/or CRM systems
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Preferred Qualifications:

• Strong attention to detail and ability to process orders with high accuracy.
• Experience with e-commerce platforms (Ariba, Coupa).

The annual compensation range for this full-time position is $48,360.00 to $62,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.