Responsibilities

Purpose

The Account General Manager will be accountable for the leadership, strategy, financial and operational performance for the PerkinElmer OneSource program at a given large account. The Account General Manager will build, develop, and lead, a high-performance team to deliver on the contractual terms and support PerkinElmer’s OneSource Service program with the customer while meeting or exceeding internal financial and operational performance targets. Will work collaboratively with other General Managers, and Functional partners to implement and continuously improve commercial and operational processes. Will lead by example in creating a team culture that expects and rewards performance, accountability, and data-driven decision-making approach.

Job Responsibilities:

• Ensure client operational performance metrics are met per agreement.

• Define and lead execution of account growth and margin expansion actions and meet or exceed financial (revenue, EBITDA and cash flow) and operational performance targets.

• Manage monthly forecasting and annual planning processes for assigned account.

• Identify and leverage customer, industry and operational insights into Account Strategy and execution.

• Manage and develop relationships with key decision makers and influencers within the account to uncover and support future growth opportunities.

• Identify and leverage commercial and operational best practices account sites and geographies. Drive standardization and operational improvement in collaboration with Functional partners.

• Actively monitor key performance indicators in order to proactively identify performance gaps and drive corrective actions that address relevant root causes.

• Partner with Portfolio Team to identify new service offerings and extensions. Enable pilot programs within assigned account for new offerings. Deliver on new business growth objectives within the account.

• Ensure effective resource planning, recruiting, on-boarding, performance management and talent development processes.

• Leverage tools and global best practices, provide feedback on tools to functional owners regarding new operational requirements.

• Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts and unlock new growth opportunities.

• Serve as the point of escalation across internal teams and external vendors/partners., ensuring effective and consistent service delivery.

• Enable opportunities for the OneSource Commercial personnel to expand customer relationships both during the contact term & renewal process.

• Work with Functional and Business teams to build and execute plans regarding Manage to Passthrough, Manage to Maintain, and strategies regarding third party vendor management.

• Promote a safe working environment and ensures compliance with applicable EHS policies and procedures.

• Comply with applicable PerkinElmer and client Quality policies and procedures.

• Collaborate with Quality to identify, characterize and act to eliminate/prevent field defects resulting from products, process and personnel.

• Global travel up to 30% to customer locations, conferences, internal meetings, etc.

Required Qualifications

• B.S. or B.A. in business management, finance, communications, economics or equivalent required. MBA preferred.

• Minimum 15 years professional experience in Life Sciences. Healthcare or adjacent industry.

• 10+ years in functional business operations role – customer care, continuous improvement, program management

• Experience in a role with a P&L responsibility.

• Experience and demonstrated success with executive customer negotiations and business reviews.

Preferred Characteristics

• Experience in field service and/or service operations

• Experience in a Private Equity owned business

• Working knowledge of different ERP systems (SAP, Maximo, etc.)

• Six sigma/continuous improvement experience – certification preferred

• Strong interpersonal skills and demonstrated ability to lead a team and work independently

• Understanding of customer care support processes, systems and performance metrics

• Excellent motivational, communication (oral/written), presentation and influencing skills

• Excellent critical thinking/ analytical and problem-solving skills

• Strong track record of leadership in a matrix environment - demonstrated ability to drive change within global and cross-functional teams to achieve concurrence and impact

The annual compensation range for this full-time position is $(180,000) to $(220,000). The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.