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Customer Support Engineer

Shanghai China

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Responsibilities

Location Shanghai, ShanghaiCN Job ID JR-033854

Provide technical support for PCR & BBT & Chemagen products

为临床PCR定量、血站核酸筛查、Chemgen核酸提取产品线提供技术支持

Completed routine after-sales work such as operation training, performance verification, problem analysis and treatment, data collection and analysis, simple installation and debugging, and simple maintenance

完成使用培训,性能验证,问题分析处理,数据收集分析,简单安装调试,简单维修等常规售后工作

Completed routine pre-sales support work such as DEMO, product presentation, pre-sales cooperative sales visit, etc

完成Demo,产品宣讲,售前协同销售拜访等常规售前支持工作

Able to analyze problems according to clinical test reports

有结合临床检验报告分析产品问题的能力

Have the ability to learn new products and knowledge actively, and can summarize and export

有主动学习新产品和知识能力,并能总结和输出

May participate in CFDA registration process when necessary, such as type test, clinical trial, expert review meeting, etc

必要时可能参与到CFDA注册过程:如型检,临床实验,专家评审会等。

Participate in Chinese regional academic conferences, and give academic speeches if necessary

参加中国地区学术会议,必要时需要进行学术演讲

Cooperate with colleagues in other departments

与其他部门同事合作

Be able to travel frequently in China and work indepe

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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