Collections Analyst

Mainly responsible for daily collection of overdue accounts receivable, dispute resolution and account follow-up, with auxiliary credit and AR admin work. Aim to accelerate cash collection and reduce overdue ratio.

Main Duties

• Perform daily follow-up on overdue accounts based on aging reports, contact customers for payment collection.
• Resolve invoice disputes, payment discrepancies and unapplied cash issues with cross-functional teams.
• Negotiate payment arrangements per company rules and track execution of payment promises.
• Complete account reconciliation and keep full records of all collection interactions in systems.
• Escalate problematic overdue accounts and complex disputes timely.
• Prepare regular collection reports and support ad-hoc credit & AR tasks.

Qualifications

• Relevant working experience in AR/Collections is required.
• Skilled in Excel; familiar with SAP system is an advantage.
• Strong communication, negotiation and problem-solving abilities.
• Able to stick to work procedures and deliver collection KPIs.