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Laboratory IT Service Engineer


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Location Schachen, LucerneCH Job ID JR-029823

Position Information

Position Title

Laboratory IT Service Engineer

Reports to Title:

Laboratory IT Group Leader/Customer IT Site Head

Job Purpose:

The future Lab Computing IT Service Engineer will work for the OneSource division of PerkinElmer with a permanent role at the customer’s site. He will provide IT and business analysis services with focus on software for analytical laboratory instruments from all vendors. This role strongly includes computer system validation/compliance services and GxP documentation review. The designee will team up with the local Lab Computing team as well as with globally acting lab computing division and support the other PerkinElmer practices and divisions. 

Job Duties:

  • Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
  • Acts as Liaison for software/hardware related inquiries
  • Participates in client team meetings
  • IT Technical review of validation and compliance documents supporting GxP computerized systems
  • Implements Windows based security, including:  user / group permissions, file / folder permissions, group policies, local security policies, etc.


  • Bachelor of Science in Computer Science, Life Science or equivalent industry experience
  • 2+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems
  • Experience with scientific instrumentation is preferred
  • Preferable 2 years of GxP experience

Required Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests
  • Ability to troubleshoot complex instrument and technology issues.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Work Conditions:

  • Lab and Office Environment (Need to follow Personal Protective Equipment and Safety Polices)
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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