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IT Analyst Laboratory Support (Lucerne Region)

Switzerland | Poland

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Responsibilities

Location Schachen, LucerneCH Job ID JR-026301

PerkinElmer Informatics Professional Services brings a wealth of in-depth industry experience across life sciences, spanning chemistry and biology R&D, clinical and manufacturing domains. Our unique set of scientific capabilities bridge a vast range of technologies, ideal for helping our customers solve their most demanding challenges.

Role Location: Lucerne Region

RoleDescription

  • Be responsible for execution and follow up of access centre tickets including creation of users, network issues and laboratory equipment interface.

  • Be responsible for resolution and follow up of incident tickets

  • Act as the helpdesk support contact for field service engineers and external vendors, but not limitedto:on-boarding, retiring, troubleshooting client instrument and information technology issues

  • Ensure adherence to client’s corporate policies through periodic reporting and compliance programs

  • Document procedures, policies, troubleshooting and best practices

  • Create and maintain a physical inventory of lab equipment, PCs (Windows), software and any other information pertinent to the environment

  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week

  • Escalate IT issues that are not resolved via regularly identified support channels

RoleRequirements

  • 4+ years of relevant helpdesk support experience, specifically user support for general queries, network issues and troubleshooting of complex issues.

  • Experience with scientific instrumentation, laboratory environment, heavy machinery or other industrial equipment and documentation is strongly preferred.

  • Strong verbal and written communication skills in English essential, and German additionally advantageous.

  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

  • Knowledge of laboratory safety practices is preferred

  • We are looking for a team player who is kind, customer focussed and solution orientated.

WhatWeOffer: 

  • Purposeful & inspirational environment 

  • Dynamic culture in which customers are at the forefront 

  • Being part of a highly qualified team that is committed to excellence  

  • Access to cutting-edge expertise through which you can makepositiveimpact in the world around us

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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