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European Tier 3 Support Engineer


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Location Schachen, LucerneCH Job ID JR-026467

Job Purpose:

The future Lab Computing IT Service Engineer will work for the OneSource division of PerkinElmer with a permanent role at the customer’s site. He will provide IT and business analysis services with focus on software for analytical laboratory instruments from all vendors. This role strongly includes computer system validation/compliance services. The designee will team up with the globally acting lab computing division and support the other PerkinElmer practices and divisions. 

Core Job Duties:

Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.

  • Implements customer specified benchtop computing design and processes.

  • Includes Incident Handling

  • Application and Operating System upgrades

  • Commissioning and Decommissioning of Lab Computers

  • Implementation of multiple security packages.

  • Lab network infrastructure support

  • Creates and maintains accuracy inventory of lab equipment, PC’s and software

  • Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues

  • Acts as Liaison for software/hardware related inquiries

  • Acts as an interface between client, business and corporate IT teams.

  • Participates in client team meetings

Validation, Security and GxP System Support

  • IT Technical review of validation and compliance documents supporting GxP computerized systems.

  • Provides IT technical Subject Matter Expertise for system validations and change management efforts

  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions required to improve the system performance and security.

  • Support system validation projects technical and documentation requirements.

  • Implements Windows based security, including:  user / group permissions, file / folder permissions, group policies, local security policies, etc.

Special Lab Application Skills

Experienced with Chromatography Data Systems and related instrumentation

  • Waters Empower

  • Themo Chromeleon

  • Agilent OpenLab

  • System Administration and hardware configuration

  • LACe Computer builds for Empower

  • Experienced with Instrument Interfacing and multivendor drivers

Qualifications, Skills & Experience:

  • Bachelor of Science in Computer Science, Life Science or equivalent industry experience

  • 5+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems

  • Experience with scientific instrumentation

  • Preferable 2 years of GxP experience

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.

  • Ability to troubleshoot complex instrument and technology issues.

  • Strong verbal and written communication skills.

  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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