Customer Service Engineer - Refrigeration (m/w/d)

Will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C,), Refrigerators (-5°C), Incubators, Climatic Chambers, .... (list non-exhaustive).

All activities will be performed in GxP regulated environment and might require access to EHS regulated areas (e.g. ATEX, work at height, potent compound, …)

Activity types:

• temperature mapping and support to qualification,
• maintenance and calibration,
• diagnose, test, and repair,
• cleaning and decontamination,
• Customer’s material handling,
• GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles.

Responsibilities

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances,
• Maintain high-quality Customer service and care,
• Look for ways to improve business performance and enhance the Customer experience,
• Communicate benefits of the Value-Added Services Process to the Customer,
• Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, …),
• In addition, will integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as: thermometers, heat blocks, analytical balances, refrigerated centrifuges, ... (list non-exhaustive).

Requirements

• Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role
• Valid authorization to work with refrigerants in industrial applications (Swiss VFB-K Art. 1 Abs. 1 Bst. B or equivalent).
• Swiss Federal Certificate of Capacity as an Installer-Electrician or Eligibility for or possession of specific limited installation licenses under Articles 13, 14, or 15 of the Low-Voltage Electrical Installations Ordinance (OIBT/NIV).
• Previous experience in a GxP environment will be considered as preferential.
• Business proficiency in English and German. Any other language would be appreciated.
• Must possess and maintain a valid driver’s license.