LATAM Sr Service Sales Manager
São Paulo Brazil | Remote
Responsibilities
Location São Paulo, São PauloBR Job ID REQ-054538Purpose:
• Use information on the installed base of equipment to significantly increase the prospecting and sale of Service Contracts
• Monitor current business KPIs, implement visual management tools and SMART action plans, to ensure the execution and trend of the strategies adopted for growth
• Increase attachment to Service Contracts and Warranty Extension for new equipment
• Implement a sales approach focused on selling value of Services, being able to maximize the benefits of Contracts and Extended Warranty for customers.
• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends
• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate Contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics
• Monitor discount levels and manage concessions to ensure the profitability goal of the business
Responsibilities:
• The Service Sales Manager Latin America will be responsible for accelerating the growth of the PerkinElmer Services portfolio, especially leveraging Preventive & Corrective Maintenance Contracts, Warranty Extension and Contract Renewal. Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer experience, ensuring expected response to specific customer needs and issues are key success factors for this role.
Basic Qualifications:
• Bachelor’s degree in Engineering or Sciences disciplines
• Proven solid experience in Sales, highly preferred more than 5 year in customer facing roles
• Be proactive, collaborative and pursuit high performance targets
• Fluent in Spanish and Portuguese, Advanced in English
• Liaise cross functionally with leaders within the organization
• Available to travel 30-50% of timing
• MBA will be a plus
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
