Responsibilities

PerkinElmer seeks a motivated, experienced customer care representative to accelerate our growth.

This position is responsible for the delivery of customer order processes that support the business needs of the assigned region.

RESPONSIBILITIES

• Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
• Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives.
• Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.
• Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.
• Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making.
• Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement.
• Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies.
• Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representative
• Responsible for opening and managing warranty registration records once orders are delivered and invoiced

BASIC QUALIFICATIONS

• Candidate must possess at least a bachelor’s degree in business administration or equivalent.
• At least 3 years’ experience in a customer care environment.
• Experience in SAP system.
• Good interpersonal & communication skills.
• Self-motivated, pro-active, analytical mind set and good problem-solving skill.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.

PREFERRED CHARATERISTICS

• A talented team player and able to work independently.
• Good computer skills including SAP, MS Office (Word, Excel, PowerPoint) and Outlook.