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Lab Concierge

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    Location(s)
  • San Diego, CA

Status Regular Job ID JR-013511 Recruiting Region Americas

Job title: Laboratory Concierge

Location: San Diego, CA

Type of Assignment: Fulltime

Duties and Responsibilities:

  • Primary liaison for SAP and Maximo work order requests and tracking initiating work order requests and tracking
  • Check-in and check-out service providers on-site
  • Expedite service from OEM and third-party service provides and execute escalation procedures as necessary
  • Ensure required PM and validation calls are assigned as per SOW
  • Review, verify, and confirm SAP and Maximo are in sync
  • Assist site lead to coordination of instrument on-boarding and disposition to ensure full instrument lifecycle is managed
  • Act as back-up call center resource for laboratory asset management program
  • Enter data into Maximo and/or SAP system, including work order and purchase order creation as well as accurate asset information
  • Close completed service orders and monitor open service order to minimize delays in service and meeting KPI
  • Assist site manager to communicate with end-users as appropriate via face-to-face, telephone, and email
  • File and retrieve quality documents within auditable system
  • Assist the site lead to ensure inventory data integrity through requesting Move-Add-change Process (MAC) and continuous inventory checks
  • Provide first level of response for service order requests in the lab via “triage” with OEM as appropriate to minimize burden on end-users and ensure technical staff arrives prepared

Basic Qualification:

  • College degree or equivalent education and work experience
  • At least one or more years administrative and lab service experience, preferably in a biopharmaceutical R&D operation
  • Demonstrated ability to provide customer service via face-to-face, email and phone
  • Working knowledge of MS Office Suite, with advanced Excel skills,
  • Knowledge of SAP/Maximo system

Additional Qualification:

  • Ability to work both independently and in a team environment
  • Effective written and verbal communication skills
  • Ability to prioritize multiple requests with different levels of urgency
  • Strong organizational skills with attention to detail and accurate data entry

#LI-PS1

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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