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Customer Support Engineer-Hybrid role (3-4 days onsite)-$8,000 sign on bonus!

Sacramento, California | South San Francisco, California

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Responsibilities

Location Sacramento, CaliforniaUS Job ID JR-032008

PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support.  As a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism.

We have an immediate opening for an On-Site Service Engineer in South San Francisco- Day Shift. This is a Hybrid role meaning, you would be able to Work From Home, 1-2 day days a week to perform remote duties. This also comes with a $8,000 sign on bonus!

Must have the ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base. Also, must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation.

PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support.  As a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism. Having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Key Responsibilities

  • The ideal candidate must work well under minimal managerial direction to perform customer support activities involving installation, troubleshooting, repair, qualifications, validation services, and preventive maintenance for complex laboratory automation.
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts.
  • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
  • Deliver customer familiarization for instrument operation and maintenance.
  • Communicate service offerings including training, support, software, laboratory services products and field upgrades.
  • Partner with our customers to understand their analytical workflow and applications.
  • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
  • Contribute to account profitability through efficient execution and service delivery.
  • Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
  • Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
  • Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer.
  • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
  • Seek higher level certification through participation in company sponsored training & development offerings.
  • Responsible for the upkeep and accuracy of assigned inventory.
  • Routinely completes administrative paperwork such as but not limited to: Customer Feedback, Time Reports, Inventory Reports, Equipment Checklists, and Maintenance Checklists.
  • 25% domestic travel required (mostly during 3-month training period.
  • Provide weekend, holiday and after hours work, as needed.
  • Perform other assigned duties, as required.

Basic Qualifications:

  • Bachelor's Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience.
  • 2 years of instrument repair and troubleshooting experience.in a laboratory environment

Preferred Qualifications:

  • High mechanical aptitude
  • Computer literacy required (Microsoft Excel, Word, Outlook, 365)
  • Must be able to work independently and take ownership of on-site service responsibilities
  • Exposure to analytical and/or laboratory equipment
  • Vendor issued certification on relevant equipment
  • Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
  • Demonstrate strong interpersonal and customer satisfaction skills
    • Ability to accurately diagnose issues as described by customers
    • Maintain a professional demeanor and sense of humor in demanding situations at customer site
    • Possess excellent analytical, problem-solving and communication skills
    • Demonstrate the ability to make sound judgments in the field
    • Ability to instruct customers in system operation and maintenance
  • The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job:
    • Regularly required to walk, stand, sit and talk or hear
    • Use hands and fingers to handle, feel or operate objects, tools, or controls
    • Reach with hands and arms
    • Occasionally required to climb or balance: stoop, kneel, crouch, or crawl
    • Must frequently lift and/or move up to 25 pounds
    • Occasionally lift or move weights up to 100 pounds
    • Specific vision abilities required by this job include: close vision, color vision, and the ability to adjust focus

Benefits

Competitive salary, company paid benefits, long-term career growth, exciting projects, travel reimbursement, company credit card for gas, per diem for lodging and meals, and annual bonus!

A creative working environment in an international team of highly experienced experts. Excellent career development opportunities, with on-the-job mentoring. High quality trainings and trendsetting knowledge management. Development opportunities into a trainer role for technical support engineer training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

    Apply Now

    PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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