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Service Team Coordinator (Temporary Position)

Germany

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Responsibilities

Location Rodgau, HesseDE Job ID JR-019918

The purpose of this position is to help ensure complete customer satisfaction by providing first level support to PerkinElmer Field Service Engineers, Technical Support & Management. This role will be responsible for planning, communicating with customers to schedule service visits & performing customer follow ups.  

Temporary position for 1 year.

Key Responsibilities

  • Review & Plan interventions (installation, corrective, preventive) in close collaboration with group leaders, technicians and customers.

  • Schedule return trips with customers.

  • Contribute to the continuous improvement of processes and apply changes/ new process.

  • Respond to customers' non-technical questions

  • Manage and maintain specific processes for customers and / or products.

  • Identify and process customer requests by email and phone.

  • Follow up on service events to confirm the event has been completed and the customer is satisfied.

  • Work closely with the Customer Support team on support and downstream development

  • Discuss situations with service engineers and customers, in a professional, cost effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.

  • Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.

Requirements:

  • Ability to work effectively in a team and individually; Excellent interpersonal skills and organisation with good time management.

  • Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.

  • Bias for action and high level of commitment to customer.

  • Excellent verbal and written communications skills.

  • Demonstrated experience and proficiency using IT tools.  MS Office; SAP experience a plus with an ability to cross data from multiple sources.

  • Language:  German essential, English beneficial

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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