Support Centre Leader DACH
Germany
Responsibilities
Location Rodgau, HesseDE Job ID JR-027603Our Service Operations Team is looking for a new Support Centre Leader.
Our OneSource Team offers a suit of Laboratory Management services to our customers, allowing their scientists to get back to what they do best. The Support Centre is a crucial part of this team, responsible to plan and organize site Services, such as, Repairs and PM’s, coordinating with our field-based teams and contact with Third Party Vendors . With many new projects on the horizon and a growing team, we are looking for a Support Centre Leader who puts the team at the core and drives for outstanding service delivery.
Requirements
With previous Customer Service background demonstrated ability to succeed in a fast-paced environment, working on multiple projects with changing priorities and deadlines identifying the issues and implementing the solutions
Experience in a Life Science and Environmental Health area beneficial (preferably in a Technical Service business)
3+ years of experience in a team-based customer service environment in a leadership position including development of the people within.
Demonstrated high level work ethic, organizational and Continuous Improvement skills is a must have
IT Skills: Excellent Excel skills & SAP/ECC/ServiceMax Essential
Excellent verbal & written communications skills, fluent business in English & German essential.
Located/ Willing to travel to Rodgau, Germany at least once or twice a year
Living the Perkin Elmer Values
As a Service Operations team, we live the Perkin Elmer values within our role on a daily basis. They shape how we interact with each other & support our colleagues. See how Service Operations Support Centre Leader DACH role tasks are connected with them:
We take Ownership and Get it DONE
Oversee daily work activities of all processes and procedures for the support team.
Building mechanisms to control and report on Operational Performance
Create Better Solutions for the Customer TODAY
Drive continued improvement initiatives across the team & ensure implementation of Best Practice
Ensure Implementation of automation / standardization projects
Passion for PEOPLE
Interview, hire and train new employees, monitoring progress and confirming proficiency before probationary periods expire
Maintain employee training matrix and assure staff is proficient in all areas of their work responsibilities
Us Before Me, We are a TEAM
Act as a mentor to foster employee growth and development.
Participate in development of global standardization initiatives to drive uniformity and reduce non-global processes.
Partner to Delivery teams to ensure streamlined and consistent customer outcomes and feedback
Do the Right Thing ALWAYS
Ensure Internal and External KPI’s are met and followed
Review and act on monthly reports to control work backlogs, identifying and resolving errors to assure quality performance and reporting
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
