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Customer Service Engineer

Germany | Remote

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Responsibilities

Location Rodgau, HesseDE Job ID JR-022443

Our OneSource team is growing and frequently hiring new Customer Support Engineers. For any candidates who would like to work with Perkin Elmer, please use this as an opportunity to register your interest in working with us. As soon as a suitable position becomes available we will contact you to discuss the role.

Our Customer Support Team is responsible for maintaining a high standard, professional customer support used by customers throughout the region. The Customer Service Engineer will act as the face for the company, making sure our customer needs are met with high quality.

Role description:

  • Our end to end customer solution includes full installed base management: assets inventory, maintenance and calibration planning, field service execution (both PM/OQ and repairs), and GxP compliant documentation.

  • Day to day activities include service & field service positions; carrying our repairs; maintenance and installation of instrumentation and their accessories.

  • Our customers work within Food, Life Sciences, Diagnostics, Applied Markets, Informatics, Services and Perkin Elmer Genomics.

  • Our main product lines are Inorganic (AA, ICP / ICP MS), Chromatography, Spectroscopy, Life Science, Applied Genomics & Reproductive Health.

  • Our offering is enlarged to Third Party Vendor brands.

  • Supporting our client with software updates; qualification and process optimization.

  • Ensures accurate documentation is in place.

  • Collaboration with the sales, service and customer care teams.

Role requirements:

  • Technically minded individual who enjoys problem solving and inter-disciplinary collaboration and communication. 

  • Relevant education (e.g Chemistry, chemical engineering, electrical engineering, or laboratory sciences) preferred.

  • Some experience in a Customer Service Environment, preferably with analytical and clinical instrument applications.

  • We welcome applications from candidates with relevant experience from aligned industries.

  • Good communications skills both in English and either French, German or Italian.

  • Applications from university graduates are also welcome.

What we offer:

  • Strong technical support and mentoring

  • Meaningful work with professional customers

  • Focus on career development

  • Collaborative and diverse environment

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

Cherylle Galapon, Sales Manager, Diagnostics, Philippines, KOSJ

“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”

Michel dos Santos, Sr. Manager, Diagnostics, Brazil, LATAM

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